ph35 Privacy Policy

When you register an account or use the ph35 platform, we collect certain personal information that is necessary to provide our services securely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address — all of which are required to verify your identity and confirm that you meet the minimum age requirement of 18 years. We also collect payment-related information such as your chosen payment method and transaction history, though we do not store full card numbers or sensitive banking credentials on our servers. When you browse or use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity to help us maintain platform security and improve your overall experience. If you contact our support team, we may retain records of those communications to resolve disputes and improve our service quality. All information collected is processed in line with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.

The personal information we hold about you is used exclusively to operate, secure, and improve the ph35 platform for members in the Philippines. We use your identity and contact details to process account registrations, verify eligibility, and communicate important account notices such as deposit confirmations, withdrawal updates, and security alerts. Transaction and payment data is used to process deposits and withdrawals accurately, detect fraudulent activity, and fulfil our obligations under anti-money-laundering regulations. Technical usage data helps us diagnose platform issues, optimise performance across mobile and desktop devices, and personalise your experience where appropriate. We may use your contact details to send you promotional communications about offers available on the Promotions page or the Latest Promotions page, but only where you have given consent or where we have a legitimate interest in doing so — and you can opt out at any time. We will never sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.

ph35 does not share your personal data with third parties except where it is strictly necessary to operate the platform, comply with legal obligations, or protect the safety of our members. We work with trusted third-party service providers — such as payment processors and identity verification partners — who are contractually bound to handle your data securely and only for the specific purposes we authorise. In cases where Philippine law enforcement authorities, regulatory bodies, or courts issue a lawful request for account information, we are required to comply and will do so without prior notice to the account holder where prohibited by law. If ph35 undergoes a business restructuring, merger, or acquisition in the future, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your data with advertisers, data brokers, or any organisation outside the group of companies that directly support the operation of the ph35 platform. Any third party that receives your data on our behalf is subject to strict data processing agreements that limit their use of your information and require them to maintain appropriate security standards at all times.

ph35 uses cookies and similar tracking technologies to make the platform function correctly and to give you a smoother, more personalised experience every time you visit. Essential cookies are required for basic functions such as keeping you logged in, remembering your preferences, and securing your session against unauthorised access — these cannot be disabled without affecting platform functionality. Analytics cookies help us understand how members navigate the platform so we can identify popular features, fix usability problems, and prioritise improvements that matter most to Filipino players. We do not use third-party advertising cookies or allow external ad networks to place tracking pixels on our platform. You can manage or clear cookies at any time through your browser settings, though disabling essential cookies may prevent certain parts of the platform from working as expected. By continuing to use ph35 after being informed of our cookie practices, you consent to our use of cookies in the manner described above. If you have questions about specific cookies used on the platform, you are welcome to visit our FAQ page for more detailed guidance.

Protecting the personal and financial information of our members is one of ph35's most important responsibilities, and we invest significantly in technical and organisational measures to fulfil that commitment. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and account activity cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff who handle member data are trained in data privacy obligations under Philippine law. We conduct regular security assessments and work with external security specialists to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to put your personal information at risk, ph35 will notify affected members and the relevant Philippine regulatory authority within the timeframes required by applicable law. We retain your personal data only for as long as your account is active or as required by law, after which it is securely deleted or anonymised in accordance with our data retention schedule.

As a member of ph35 and a resident of the Philippines, you have clear rights over your personal data under the Data Privacy Act of 2012, and we are fully committed to honouring those rights promptly and without unnecessary barriers. You have the right to access a copy of the personal information we hold about you, to request corrections if any information is inaccurate or outdated, and to ask us to delete your data in circumstances where we no longer have a lawful basis for retaining it. You may also object to certain types of data processing — including direct marketing communications — and we will action your request without requiring you to provide a detailed reason. If you believe that ph35 has handled your personal data in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your data rights, you can reach our support team via the contact details provided in the footer of this page, and we will respond within the timeframe required by applicable law. We will never penalise you, restrict your account access, or treat you less favourably for exercising your legitimate privacy rights.